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Frequently Asked Questions
What grade of stainless steel do you use for your commercial kitchen equipment?
We primarily use high-quality food-grade Stainless Steel 304 for all parts that come into direct contact with food, ensuring hygiene, corrosion resistance, and compliance with international food safety standards. For structural frames not touching food, we may use robust Stainless Steel 201 to ensure durability and cost-effectiveness.
Can the electrical voltage and plugs be customized for my country?
Yes, as a manufacturer, we can customize the voltage (e.g., 110V/60Hz, 220V/50Hz, 380V/3-phase) and plug types (EU, UK, US, etc.) to match your local power supply standards. Please confirm your specific requirements with our sales team before production begins.
What is the standard warranty period for your equipment?
We offer a standard 12-month warranty on core components (such as motors and control boards) starting from the date of arrival. If any non-human damage occurs during this period, we will provide replacement parts free of charge.
How do you handle spare parts if something breaks after the warranty expires?
We maintain a full inventory of spare parts for all our models. Even after the warranty period, you can purchase original parts directly from us at a reasonable cost, and we will ship them via express courier (DHL/FedEx) to minimize downtime.
Is it difficult to install and operate the machines?
Most of our standalone commercial kitchen units are designed to be "plug-and-play" with minimal assembly required. For more complex processing lines, we provide detailed user manuals, wiring diagrams, and step-by-step video tutorials. We also offer online technical support to guide your engineers through the setup.
Do you offer OEM or ODM services for custom kitchen layouts?
Yes, we have a dedicated R&D team that can accept OEM orders or design equipment based on your specific kitchen layout and capacity requirements. If you have a blueprint or specific dimensions, we can customize the equipment size to fit your space perfectly.
How is the equipment packed for international shipping?
To prevent damage during long-distance sea freight, all heavy machinery is packed in fumigation-free export standard wooden crates with foam padding and plastic film wrapping to protect against moisture and impact.
What certifications does your equipment hold?
Most of our key commercial kitchen equipment models are CE certified, meeting European safety and health standards. If your local market requires specific certifications (such as UL or CSA), please inform us, and we can discuss the certification process.
What is the lead time for a standard order?
For standard models in stock, we can ship within 3-5 working days. For customized voltage or OEM orders, the production time is typically 15-25 days depending on the quantity and complexity of the modifications.
How should I clean and maintain the equipment to ensure longevity?
Daily cleaning is essential. We recommend wiping down stainless steel surfaces with a soft cloth and mild detergent, avoiding abrasive pads that scratch the finish. For machines with motors, ensure the ventilation vents are kept clear of dust and flour to prevent overheating.